Vista Valleys Travel & Tourism • Refund Policy

Overview

A — Assessed Case-by-Case
All refund requests are evaluated individually, considering the scope of services, progress made, and resources allocated.

S — Service Commencement Matters
Once services have begun, fees are generally non-refundable.

T — Third-Party Fees Excluded
Fees paid to embassies, airlines, visa centres, or other third parties are governed by their own policies and are non-refundable through Vista Valleys Travel & Tourism.

Introduction

Please read this Refund Policy carefully. It outlines how refund requests are assessed and processed by Vista Valleys Travel & Tourism.

Vista Valleys Travel & Tourism is a private travel and visa consultancy firm providing administrative, advisory, and support services. We are not affiliated with, endorsed by, or acting on behalf of any government authority, embassy, airline, or immigration body.

Important Notice

All refund requests are reviewed on an individual basis, depending on the level of service delivered, time invested, and resources utilized.

Refund Assessment

Each case is assessed independently, as every client engagement differs in complexity, service type, and stage of completion.

Before Services Commence

If a cancellation request is made before any professional work has started, a refund of the service fee may be granted, subject to deduction of any administrative or processing costs already incurred.

After Services Commence

Services are considered to have commenced once any of the following actions have taken place:

• Initial consultation or advisory services

• Document review and verification

• Preparation of applications, itineraries, or supporting documents

• Form filling or submission assistance

• Booking coordination (flights, hotels, appointments, etc.)

• Communication with third parties on the client’s behalf

Once services have commenced, service fees are generally non-refundable, as they reflect professional time, expertise, and resources already utilized—unless otherwise agreed in writing or required under applicable law.

Third-Party Fees

Refunds do not apply to payments made to third parties, including but not limited to:

• Embassy appointments fee

• Embassy or consulate fees

• Visa application centre (VAC) charges

• Biometric fees

• Airline ticket costs

• Hotel bookings or travel reservations

• Courier or logistics charges

• Medical examination or travel insurance fees

• Translation, notarisation, or certification services

These fees are set and controlled by external providers and are subject to their respective refund policies.

Service Outcomes

Vista Valleys Travel & Tourism does not guarantee outcomes. Therefore, refunds will not be issued in cases of:

• Visa refusals or rejections

• Delays in processing

• Appointment unavailability

• Changes in embassy or immigration policies

• Decisions made by airlines, embassies, consulates, or immigration authorities

Such outcomes are beyond our control and responsibility.

Refund Requests & Processing

Clients wishing to request a refund must contact us using the official communication channels provided on our website.

Please include:

• Full Name

• Invoice or Payment Reference Number

• Reason for Refund Request

• Relevant Dates and Supporting Details

Approved refunds will be processed within a reasonable timeframe, subject to internal review procedures and payment provider timelines.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights available under applicable consumer protection laws.

How to Request a Refund

To initiate a refund request, please contact Vista Valleys Travel & Tourism through our official contact details.

Ensure your request includes:

• Name & Payment Reference

• Reason for Request

• Timeline of Services

This will help us review your case efficiently.

Factors Affecting Refund Eligibility

Refund decisions may depend on:

• Stage of service completion

• Work already performed

• Resources and manpower allocated

• Administrative and operational costs incurred

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail feedback@vistavalleystravelandtourism.co.uk